Privacy Policy

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1. Introduction

Melbourne Mobile Caravan Weighing (“we”, “us”, “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Email address
• Phone number
• Residential or appointment address
• Vehicle and trailer details
• Booking and service information
• Any other information you voluntarily provide to us

3. How We Collect Personal Information

Personal information is collected when you:

• Make a booking or enquiry
• Complete booking or intake forms
• Communicate with us via phone, email, website, or social media
• Receive a service or report from us

4. How We Use Personal Information

We collect and use personal information for purposes including:

• Providing mobile weighing services
• Communicating with you about bookings, appointments, or reports
• Preparing and issuing weighing reports and invoices
• Improving our services and customer experience
• Meeting legal, regulatory, or insurance requirements

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

Personal information may be disclosed only:

• Where required by law
• To insurers or professional advisers where relevant to a service provided
• With your consent

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically or in hard copy and is retained only for as long as necessary for business, legal, or regulatory purposes.

7. Access and Correction

You may request access to, or correction of, your personal information held by us. Requests can be made using the contact details below, and we will respond within a reasonable timeframe.

8. Complaints

If you believe your privacy has been breached, you may contact us using the details below. We take privacy concerns seriously and will investigate all complaints promptly.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always apply to the information we hold.

10. Contact Us

For questions, access requests, or privacy concerns, please contact:

Melbourne Mobile Caravan Weighing
Email: info@melbournemobilecaravanweighing.com.au
Phone: 0409 192 185